Thousands of Amazon users in the US experience outages, reports Downdetector

• Over 19,800 outage reports were logged on Downdetector as of 3:19 p.m. ET on Thursday
• Users reported issues with core functions including login, checkout, and product browsing across the Amazon website
• Amazon has not responded to requests for comment on what caused the outage or its expected duration

Summary

Incident Overview:

Amazon's e-commerce platform experienced significant service disruptions in the United States on Thursday, March 5, 2026. According to Downdetector.com, over 19,800 outage reports were recorded as of 3:19 p.m. ET. The tracking service monitors issues by aggregating status reports from multiple sources, though the actual number of affected users may differ.

Service Impact:

Users reported problems across multiple functions, including:

• Login difficulties
• Checkout process failures
• Product browsing issues

Social media platforms saw widespread user complaints about these accessibility problems.

Company Response:

Amazon did not immediately respond to Reuters' request for comment regarding the root cause of the outage. The duration and ultimate scope of the disruption were not specified in the report.

Market Context:

This outage comes at a critical time for the e-commerce giant, as any service interruption can result in significant revenue losses and customer satisfaction impacts. Amazon's platform handles millions of daily transactions, making uptime essential for both consumer confidence and financial performance.

Implications:

Service outages at major e-commerce platforms can affect:

• Direct sales revenue during downtime
• Consumer trust and brand reputation
• Third-party sellers who rely on Amazon's marketplace
• Competitive positioning against other retail platforms

The incident highlights the ongoing challenges major technology companies face in maintaining infrastructure reliability and the immediate visibility such disruptions receive through outage-tracking services and social media. Investors and stakeholders will likely await Amazon's official explanation and any potential impact assessment on business operations.